Support

Customer support

Your Success, Our Commitment

At ALC Technologies, we know your business never stops — and neither do we.

When you choose our digital solutions — whether it’s the ALC Custom POS, a mobile app, website, or full brand ecosystem — you’re not just getting cutting-edge technology. You’re gaining a dedicated support partner committed to your success, every hour of every day.

Remote Assistance & Real-Time Troubleshooting

Encounter an issue? We fix it — fast.

Instant help via phone, email, and WhatsApp (yes, we answer after hours)

Screen-sharing and remote access for quick resolution

Priority response for critical issues (e.g., offline mode, payment errors)

⚡ Most issues resolved within 30 minutes. Downtime isn’t an option.

Staff & Manager Training

Custom training sessions for cashiers, waiters, managers, and admins

Step-by-step guides, video tutorials, and printable quick-reference sheets

Role-based access training to prevent errors and misuse

🎓 From first-time users to power users — we make technology easy for everyone.

Ongoing System Maintenance & Updates

Your software should grow, not grow outdated.

Automatic feature updates — no extra cost, no downtime

Regular performance optimization

Security patches and compliance upgrades (POPIA, payment standards)

OS and framework compatibility updates (iOS, Android, web)

🔄 You always have the latest, fastest, most secure version — automatically.
Your software should grow, not grow outdated.
Automatic feature updates — no extra cost, no downtime
Regular performance optimization
Security patches and compliance upgrades (POPIA, payment standards)
OS and framework compatibility updates (iOS, Android, web)

You always have the latest, fastest, most secure version — automatically.

Future-Proofing Your Investment

We build systems that last — and adapt.

Scalable architecture: Add new till points, stores, or features in minutes

API access for future integrations (CRM, accounting, delivery platforms)

Roadmap planning: We advise on upcoming features based on your goals

🌐 Start with one store. Scale to a franchise. Your system grows with you.

Email

sales@alcinvest.co.za

Email

support@alcinvest.co.za

065 843 1524

24/7 Sales

061 690 0622

24/7 Support

Mon - Fri: 9:00 - 18:30

"And my God will supply every need of yours according to his riches in glory in Christ Jesus." (Philippians 4:19)